Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, make a purchase, or contact us for support.

Personal Information: Name, email address, phone number, and billing address. Company/firm name and professional information. Payment information (processed securely through our payment providers). Communication preferences. USCIS receipt numbers (immigration case identifiers used for case status inquiries).

Usage Information: Log data (IP address, browser type, pages visited). Device information (hardware model, operating system). Service usage patterns and preferences. Voice call recordings (only with explicit consent).

Information from Third Parties: Integration data from connected services (CRM, calendars). Analytics data from our service providers.

USCIS Case Status Data: When you provide a USCIS receipt number, we use it to query the USCIS Case Status API on your behalf to retrieve current case status updates. Receipt numbers are transmitted securely and are used solely to obtain case status information for your review. We do not share receipt numbers with any third parties other than USCIS.

How We Use Your Information

We use the information we collect to:

Provide and Improve Services: Deliver, maintain, and improve our products and services. Process transactions and send related information. Personalize your experience and provide tailored content. Train and improve our AI models (with anonymized data only).

Communication: Send technical notices, updates, and support messages. Respond to your comments, questions, and requests. Send promotional communications (with your consent).

Security and Compliance: Detect, prevent, and address technical issues. Protect against fraudulent or illegal activity. Comply with legal obligations and enforce our terms.

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with vendors and service providers who need access to carry out work on our behalf (e.g., payment processing, data analysis, email delivery).

Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information with third parties when you give us explicit consent.

Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Data Security

We implement robust security measures to protect your information:

Technical Safeguards: 256-bit SSL/TLS encryption for data in transit. AES-256 encryption for data at rest. Regular security audits and penetration testing. SOC 2 Type II certified infrastructure.

Organizational Measures: Strict access controls and authentication. Employee security training and confidentiality agreements. Incident response procedures. Regular security assessments.

Compliance: GDPR compliance for EU residents. CCPA compliance for California residents. Industry-standard data protection protocols.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Retention Periods: Account information: Duration of account plus 7 years. Transaction records: 7 years after transaction. Voice call recordings: 90 days (unless otherwise specified). Usage logs: 12 months. Marketing preferences: Until you unsubscribe.

You can request deletion of your data at any time, subject to legal retention requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability: Request a copy of the personal information we hold about you in a portable format.

Correction: Request correction of inaccurate or incomplete personal information.

Deletion: Request deletion of your personal information, subject to certain exceptions.

Opt Out: Unsubscribe from marketing communications at any time. Opt out of certain data processing activities. Disable cookies through your browser settings.

California Residents (CCPA): California residents can opt out of the "sale" of personal information.

EU Residents (GDPR): Right to object to processing. Right to restrict processing. Right to withdraw consent. Right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@hodos360.ai

Cookies and Tracking

We use cookies and similar technologies to collect and store information:

Essential Cookies: Required for the website to function properly (authentication, security).

Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, and Microsoft Clarity for heatmaps and session recordings). Microsoft Clarity may record page interactions to help us improve usability; sensitive form fields (name, email, phone) are masked and never captured.

Functional Cookies: Remember your preferences and settings.

Marketing Cookies: Used to deliver relevant advertisements (can be disabled).

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect website functionality. We currently do not respond to "Do Not Track" browser signals, but you can opt out of tracking through cookie settings.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@hodos360.ai

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

Safeguards: Standard Contractual Clauses (SCCs) approved by the European Commission. Data processing agreements with all service providers. Privacy Shield certification where applicable.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, updating the "Last Updated" date, and sending an email notification for material changes.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.