Medical Answering Service
A medical answering service that answers patient calls 24/7 — in two languages.
An AI voice agent for practices and clinics that answers every patient call, handles appointment requests and prescription-refill messages, and routes urgent calls on your rules — around the clock, in English and Spanish, without a per-operator bill.
Why we’re different
Built by a practicing attorney
Designed and run by William Vasquez, NC Bar 2011 and founder of Vasquez Law Firm. Not sold by an attorney. Built by one.
Production-tested in a real firm
The same stack runs at Vasquez Law Firm: 4 offices, 30,000+ cases, 98% client satisfaction. Read the case study.
Bilingual by default
English and Spanish out of the box — voice agents, intake, and support. Designed by a former U.S. Air Force Spanish Linguist.
Military-grade reliability
U.S. Air Force veteran founder. Joint Service Achievement Medal recipient. The discipline that implies.
Who this is for
- Medical, dental, and specialty practices fielding high inbound call volume
- Front desks overwhelmed by appointment, refill, and billing calls at once
- Clinics needing after-hours and weekend patient-call coverage
- Practices serving a large Spanish-speaking patient population
The problems we solve
- Patients calling to book or ask a question sit on hold behind the front desk
- After-hours and weekend calls go to voicemail — and anxious patients call elsewhere
- A staffed medical answering service bills $1–3k/month and still reads from a script
- Adding Spanish-language coverage usually means hiring bilingual staff you can’t find
- Routine appointment and refill calls swallow front-desk time all day
What you get
Answers every patient call, 24/7
Daytime overflow, after hours, weekends, and holidays — patients reach a live, natural-sounding agent instead of hold music or voicemail.
Handles the routine calls
Appointment requests, reschedules, prescription-refill messages, hours, and directions are handled automatically, freeing your front desk for in-office patients.
Urgent-call routing on your rules
You define what counts as urgent and where it goes — the agent escalates or warm-transfers those calls in real time while messaging routine ones to your team.
Bilingual English + Spanish
Patients are served in whichever language they speak, detected on the call — no separate line. Built by a former U.S. Air Force Spanish Linguist.
Configured to your compliance needs
Call flows, what the agent may collect, and how messages are delivered are all configured with you during setup to fit your practice’s privacy requirements.
Per-minute pricing
From around $0.07/minute of talk time — a fraction of the $1–3k/month a traditional staffed medical answering service charges, with no per-operator fee.
Frequently asked
A medical answering service answers a practice’s patient calls when the front desk can’t — handling appointments, messages, and refill requests and routing urgent calls. Ours uses an AI voice agent, so it covers calls 24/7 in English and Spanish without a per-operator monthly bill.
Ours is priced per minute of talk time, starting around $0.07/minute, versus the $1,000–$3,000 per month a staffed medical answering service typically charges. You pay for the calls handled, with no per-operator or minimum-hours fee.
We configure the call flows, what the agent collects, and how messages are delivered to fit your practice’s privacy and compliance requirements, and we’ll put the appropriate agreements in place. We’ll walk through your specific requirements before go-live rather than make a blanket claim.
Yes. The agent books, reschedules, and cancels appointments in your calendar and captures prescription-refill requests as structured messages routed to the right staff — handling the routine call volume that ties up a front desk.
Yes. The call flows are built around your practice — dental, medical, or specialty — including your services, providers, and what the agent is allowed to schedule or collect, so it fits how your office actually runs.
Yes. The agent detects whether a patient prefers English or Spanish and handles the entire call in that language on the same line. The bilingual routing was designed by a former U.S. Air Force Spanish Linguist.
Related
Want this running in your firm?
Book a 30-minute demo. We’ll review your intake workflow and stand up a pilot — typically live within 2–3 weeks.