Answering Service · Chiropractic Offices
A chiropractic answering service for new patients
An AI receptionist that picks up the calls your front desk misses while it checks patients in and out, plus the ones that come before opening, after hours and on weekends. It books first exams and adjustment visits on your calendar, arranges urgent call-backs by your rules and works in English and Spanish. HIPAA-compliant, BAA available.
By William Vasquez, Esq., attorney (NC State Bar, 2011) and founder of Hodos360 · Updated
Quick answer
What is a chiropractic answering service?
A chiropractic answering service picks up the patient calls your front desk can’t take while it checks people in and out, plus the calls that come after hours. HODOS360 answers them with an AI receptionist. A new patient gets a first exam booked on your calendar, an existing patient can move an adjustment, and for urgent calls it arranges an urgent call-back from your team, by your rules. It works 24/7 in English and Spanish. HIPAA-compliant, BAA available.
Who builds and runs Hodos360?
Hodos360 is built by William Vasquez, a North Carolina attorney since 2011 and U.S. Air Force veteran who founded Vasquez Law Firm. The voice AI and intake automation on this site run in production at his firm, which has four offices in North Carolina and Florida and has handled more than 30,000 cases, in English and Spanish.
Built by a practicing attorney
Designed and run by William Vasquez, NC Bar 2011 and founder of Vasquez Law Firm. Not sold by an attorney. Built by one.
Production-tested in a real firm
The same stack runs at Vasquez Law Firm: 4 offices, 30,000+ cases, 98% client satisfaction. Read the case study.
Bilingual by default
English and Spanish out of the box — voice agents, intake, and support. Designed by a former U.S. Air Force Spanish Linguist.
Military-grade reliability
U.S. Air Force veteran founder. Joint Service Achievement Medal recipient. The discipline that implies.
What kinds of chiropractic offices use an answering service?
Solo chiropractors who adjust patients all day with one person at the desk, multi-doctor clinics with a steady stream of short visits, and practices that open early, stay open late or work Saturdays. Practices that treat patients after car accidents use it to ask their own questions before the first visit. Offices with Spanish-speaking patients use it so those patients can book in English and Spanish.
- Solo chiropractors who adjust patients all day with one person at the front desk
- Multi-doctor clinics with back-to-back adjustment visits
- Practices that treat patients after car accidents and ask their own intake questions
- Practices with early-morning, evening or Saturday hours
- Practices serving Spanish-speaking patients
Why do chiropractic offices miss new-patient calls?
Because adjustment visits are short and back to back, so the person at the desk is always checking someone in, checking someone out or booking the next visit. On average, 28% of inbound calls to businesses go unanswered (CallRail, 2026), and 78% of consumers have taken their business elsewhere after failing to reach a company by phone (CallRail, 2025). A new patient in pain who reaches voicemail may simply call the next office.
- On average, 28% of inbound calls to businesses go unanswered (Source: CallRail, 2026)
- 78% of consumers have taken their business elsewhere after failing to reach a company by phone (Source: CallRail, 2025)
- Short, back-to-back visits keep the desk busy checking patients in and out
- A new patient in pain who reaches voicemail may call the next office on the list
- Calls to move adjustment visits keep the desk on the phone all day
What does a chiropractic answering service handle on a call?
It handles each caller by type. A new patient is asked the intake questions you choose, such as what brings them in and whether it follows a car accident, then booked into a first exam. An existing patient can book, move or cancel an adjustment visit. For urgent calls, it sends your on-call chiropractor a summary and arranges an urgent call-back, by your rules. Everything else becomes a message for your team. It doesn’t give clinical advice.
First exams booked on the first call
The agent asks the intake questions you choose, such as what brings the patient in and how they heard about you, then offers open times and books the first exam on your calendar. There’s also an answering service for dental offices that books cleanings and exams.
Adjustment visits moved without phone tag
Existing patients book, reschedule or cancel adjustment visits during the call, following your rules for visit types, lengths and which providers they may see.
Urgent calls handled by your rules
You decide which calls are urgent and who is on call. The agent sends your on-call chiropractor a summary and arranges an urgent call-back, and takes a message for everything routine. It doesn’t give clinical advice.
HIPAA-compliant, BAA available
HODOS360 is HIPAA-compliant, and a Business Associate Agreement (BAA) is available. Before go-live, you approve the questions the agent asks and how each message reaches your team.
Covers the desk during adjustments
You choose when it answers: every call, only after hours, or only the calls your team doesn’t pick up while it’s with patients. Any number of calls are answered at once.
English and Spanish, on the same call
Patients are served in English and Spanish: they can book, move a visit or ask a question with no “press 2” menu and no separate line. Built by a former U.S. Air Force Spanish Linguist.
How does an AI chiropractic answering service compare with a live service or the front desk alone?
An AI chiropractic answering service answers every call at once, 24/7, books the visit during the call and works in English and Spanish. A live answering service puts a person on every call, but booking varies by service and Spanish is usually an add-on. The front desk alone covers office hours, one call at a time, while it also checks patients in and out. The table compares all three.
| HODOS360 AI | Live answering service | Front desk alone | |
|---|---|---|---|
| Answers while the desk checks patients in and out | Yes, every call at once | Yes, with a queue at peak | When someone is free |
| Early mornings, evenings and weekends | Yes, 24/7 | Depends on the plan | Office hours only |
| Books a new patient’s first exam during the call | Yes, on your calendar | Varies by service | Yes |
| Urgent calls by your rules | A summary to your on-call chiropractor and an urgent call-back | From a script | During office hours |
| English + Spanish | Both, on the same call | Usually an add-on | Depends on the staff |
| A person on every call | No, arranges a call-back from your team when needed | Yes | Yes |
What do chiropractors ask before choosing an answering service?
Most ask whether it can book new patients into the schedule, how it handles car-accident patients, whether it is HIPAA-compliant and whether it can cover the desk during adjustments. The short answers: it books on your calendar during the call, it takes car-accident patients’ details and books the first visit without giving legal or insurance advice, it is HIPAA-compliant with a BAA available, and it can answer every call, only after hours or only the calls your team misses.
Is your chiropractic answering service HIPAA compliant?
Yes. HODOS360 is HIPAA-compliant, and a Business Associate Agreement (BAA) is available. Before go-live we agree with you which questions the agent asks patients and how your team receives each message.
Can it book new patients into our schedule?
Yes. It books, reschedules and cancels visits in Google Calendar, Outlook or Calendly while the patient is on the line, and it connects to 40+ platforms, including HubSpot, Salesforce, Google Workspace, Slack and Zapier.
Can it handle calls from car-accident patients?
Yes. Many chiropractors want to know whether a visit follows a car accident or a work injury and who referred the patient. The agent asks the questions you choose, takes the caller’s details and books the first visit on your calendar, then passes the answers to your team. It doesn’t give legal or insurance advice.
What happens when a patient calls in pain after hours?
Your rules decide. You choose which calls are urgent and who is on call, and the agent sends your on-call chiropractor a summary and arranges an urgent call-back. Other callers can book the next open visit or leave a message for the morning. The agent doesn’t give clinical advice.
Can it answer the phone while we’re adjusting patients?
Yes. You choose when it answers: every call, only after hours, or only the calls your team doesn’t pick up. It answers any number of calls at once, so a busy morning of check-ins doesn’t send a new patient to voicemail.
Can patients book in Spanish?
Yes. Patients are served in English and Spanish, so they can book, move a visit or ask a question with no separate line and no “press 2” menu. The bilingual design comes from a former U.S. Air Force Spanish Linguist.
How much does a chiropractic answering service cost?
That depends on how the service bills and how many calls your office gets each week. Book a 30-minute demo, tell us how many of those calls are from new patients, and we’ll walk you through the cost for your practice.
How quickly can a chiropractic office go live?
It’s typically live within 2 weeks. Together we set your new-patient questions, visit types and urgent-call rules, then connect your phone number and calendar and test new-patient and urgent calls in English and Spanish before going live.
What other HODOS360 services work alongside a chiropractic answering service?
Each of these runs on the same voice AI, set up for a different job: a dental answering service that books cleanings and exams, a medical answering service for physician offices and clinics, a veterinary answering service for after-hours pet calls, and answering service appointment scheduling for practices that book most visits by phone. Choose the one closest to your practice.
Ready to have every call answered?
Book a 30-minute demo. We’ll map how your calls come in and stand up a pilot, typically live within 2 weeks.