Answering Service · Real Estate
A real estate answering service for agents
An AI voice agent that answers every buyer, seller and showing call on the first ring, asks your qualifying questions and books the showing or listing appointment on your calendar while you’re with another client. Day or night, in English and Spanish.
By William Vasquez, Esq., attorney (NC State Bar, 2011) and founder of Hodos360 · Updated
Quick answer
What is a real estate answering service?
A real estate answering service picks up the calls an agent or brokerage can’t: during showings, closings, evenings and weekends. HODOS360 does it with an AI voice agent. It answers on the first ring, asks whether the caller is buying or selling, their timeline and budget, and books the showing or listing appointment on your calendar. It works 24/7 in English and Spanish and texts you a summary of every call.
Is an AI or a live answering service better for real estate agents?
It depends on what you need from each call. Choose AI when you want every call answered at once, 24/7, in English and Spanish, with the lead qualified and the showing booked during the call. Choose a live answering service when you want a person on every call; Spanish is usually an add-on. Voicemail only records, and only 42% of consumers leave a voicemail when a business misses their call (CallRail, 2025). The table compares all three.
| HODOS360 AI answering service | Live answering service | Voicemail | |
|---|---|---|---|
| A person on every call | No, arranges a call-back from you when needed | Yes | No |
| Answers every call 24/7 | Yes | Depends on the plan | Records only |
| Calls answered at once | Unlimited | One per receptionist | n/a |
| English + Spanish | Both, on the same call | Usually an add-on | No |
| Asks your qualifying questions | Yes, the ones you set | From a script | No |
| Books the showing during the call | Yes, on your calendar | Varies by service | No |
| Sends the lead to HubSpot, Salesforce or GoHighLevel | Yes | Varies by service | No |
Who builds and runs Hodos360?
Hodos360 is built by William Vasquez, a North Carolina attorney since 2011 and U.S. Air Force veteran who founded Vasquez Law Firm. The voice AI and intake automation on this site run in production at his firm, which has four offices in North Carolina and Florida and has handled more than 30,000 cases, in English and Spanish.
Built by a practicing attorney
Designed and run by William Vasquez, NC Bar 2011 and founder of Vasquez Law Firm. Not sold by an attorney. Built by one.
Production-tested in a real firm
The same stack runs at Vasquez Law Firm: 4 offices, 30,000+ cases, 98% client satisfaction. Read the case study.
Bilingual by default
English and Spanish out of the box — voice agents, intake, and support. Designed by a former U.S. Air Force Spanish Linguist.
Military-grade reliability
U.S. Air Force veteran founder. Joint Service Achievement Medal recipient. The discipline that implies.
Do real estate agents need an answering service?
Yes, if your phone rings while you’re showing a home, at a closing or off the clock. Solo agents use one so a sign call or listing inquiry never goes to voicemail. Teams and brokerages use it to send each lead to the right agent by rules they set. Investors use it to screen seller calls, and agents with Spanish-speaking clients use it so every caller is served in their own language.
- Solo agents who can’t answer the phone during showings and closings
- Teams and brokerages that want each lead sent to the right agent; for an inside sales agent on your lead line, see an AI voice agent for real estate leads
- Agents getting sign, listing and ad calls in the evenings and on weekends
- Real estate investors who want seller calls screened; for tenant calls on their rentals, see our property management answering service
- Agents serving Spanish-speaking buyers and sellers
Why do real estate agents lose leads over the phone?
Because buyers and sellers call the moment they see a sign, a listing or an ad, and the agent is often with another client. Only 56% of calls to businesses are answered by a person (Invoca, 2026), and only 42% of consumers leave a voicemail when a business misses their call (CallRail, 2025). An answering service picks up those calls while the caller is still ready to talk.
- Only 56% of calls to businesses are answered by a person (Source: Invoca, 2026)
- Only 42% of consumers leave a voicemail when a business misses their call (Source: CallRail, 2025)
- 78% of consumers have taken their business elsewhere after failing to reach a company by phone (Source: CallRail, 2025)
- Showings, closings and listing appointments keep you off the phone when new leads call
- Spanish-speaking buyers and sellers hit a language barrier or an English-only voicemail
What does a real estate answering service do on each call?
It answers in your name, asks the qualifying questions you choose, such as buying or selling, area, budget, timeline and financing, and ends the call with an outcome: a showing or listing appointment booked in Google Calendar, Outlook or Calendly, a call-back arranged from the agent you choose, or a detailed message texted to you. Each lead can also be sent to HubSpot, Salesforce or GoHighLevel.
Answers on the first ring, 24/7
Evenings, weekends, holidays and every hour you’re at a showing: buyers and sellers reach a natural-sounding agent instead of voicemail, and any number of calls are answered at once.
Qualifies buyers and sellers
It asks the questions you choose, such as buying or selling, area, budget, timeline and financing, and records the answers so you know which leads to call first. Every caller gets the same answers, the same questions and the same booking options, which supports your fair-housing practices.
Books showings and listing appointments
It offers open times from Google Calendar, Outlook or Calendly and books the appointment during the call, with the caller’s details attached, following your rules for what it may book.
Call-backs for hot leads
You set the rules by topic, time of day or language, and it arranges a call-back from the right agent. Every lead also reaches you as a detailed text message.
Leads sent to the tools you use
It connects to 40+ platforms, including HubSpot, Salesforce, GoHighLevel, Google Workspace, Slack and Zapier, so each lead lands in the tools your team already uses.
Bilingual English + Spanish
Buyers and sellers are served in English or Spanish: the agent switches to Spanish on its own when the caller speaks it, with no “press 2” menu. Built by a former U.S. Air Force Spanish Linguist.
What do agents ask before choosing a real estate answering service?
Most ask whether it books showings, whether callers can still reach them directly, whether it speaks Spanish and how long setup takes. The short answers: it books on your calendar during the call, it asks the qualifying questions you set, it arranges call-backs from you by your rules, it speaks English and Spanish, and it’s typically live within 2 weeks. The details are below.
How does a real estate answering service work?
You forward your calls to it: every call, only after hours, or only the calls you don’t pick up. It answers in your name, asks your qualifying questions, then books the showing, arranges a call-back from you, or texts you a detailed message. With HODOS360 the whole call can run in English or Spanish, and every lead can be sent to HubSpot, Salesforce, GoHighLevel or another of the 40+ platforms it connects to.
Is a realtor virtual receptionist a real person?
It can be either. Some services use remote human receptionists; the HODOS360 virtual receptionist is an AI voice agent with a natural voice. You choose how it introduces itself, and it arranges a call-back from you or your team whenever a caller asks for a person or the call needs one.
What does a real estate virtual assistant do?
A real estate virtual assistant is usually a remote worker who helps with admin such as scheduling, listing paperwork and follow-up. An answering service covers the phone: it answers buyer and seller calls, qualifies them and books appointments. HODOS360 is an AI answering service, so it handles incoming calls and passes each lead to you or your assistant.
Can it book showings on my calendar?
Yes. It checks open times in Google Calendar, Outlook or Calendly, offers them to the caller and books the showing or listing appointment during the call, with the caller’s name, number and answers attached. It follows your rules for which appointments it may book and passes anything else to you.
How much does a real estate answering service cost?
It depends on how the service bills and how many calls you get. Book a 30-minute demo, tell us how your calls come in, and we’ll walk you through the cost for your call volume.
Can buyers and sellers talk to it in Spanish?
Yes. It switches to Spanish on its own when the caller speaks it and handles the whole call in that language on the same line, with no separate number or menu. The bilingual routing was designed by a former U.S. Air Force Spanish Linguist.
How long does setup take?
It’s typically live within 2 weeks. We design the greeting and qualifying questions with you, connect your phone number and calendar, and test the call flow in English and Spanish before the first live call.
What other HODOS360 services work alongside a real estate answering service?
The same voice AI runs each of these pages, set up for a different job: a property management answering service for tenant, maintenance and leasing calls, an AI voice agent that qualifies lead calls from your listings, signs and ads, an AI answering service for any business, and AI appointment scheduling that books callers straight into your calendar. Pick the one that matches how your calls come in.
Ready to have every call answered?
Book a 30-minute demo. We’ll map how your calls come in and stand up a pilot, typically live within 2 weeks.