AI Call Center
An AI call center that handles every inbound call, 24/7 and bilingual.
Stand up a full inbound call operation without hiring, training, or scheduling a single agent. The voice AI answers unlimited simultaneous calls, qualifies and routes each one, and scales instantly for spikes — in English and Spanish.
Why we’re different
Built by a practicing attorney
Designed and run by William Vasquez, NC Bar 2011 and founder of Vasquez Law Firm. Not sold by an attorney. Built by one.
Production-tested in a real firm
The same stack runs at Vasquez Law Firm: 4 offices, 30,000+ cases, 98% client satisfaction. Read the case study.
Bilingual by default
English and Spanish out of the box — voice agents, intake, and support. Designed by a former U.S. Air Force Spanish Linguist.
Military-grade reliability
U.S. Air Force veteran founder. Joint Service Achievement Medal recipient. The discipline that implies.
Who this is for
- Businesses with call volume that outgrows their front desk or reception team
- Operations facing seasonal or campaign-driven call spikes
- Teams tired of hiring, training, and scheduling around agent churn
- Companies serving a large bilingual (English/Spanish) customer base
The problems we solve
- Human call centers cost per seat and still put callers in a hold queue at peak
- Hiring and training agents takes weeks — you can’t staff for a spike overnight
- Overflow and after-hours calls drop straight to voicemail or a dead line
- Offshore call centers trade cost for accents, scripts, and frustrated callers
- Adding Spanish coverage usually means a second team and a second bill
What you get
Unlimited simultaneous calls
The AI answers every line at once — 5 calls or 500. No hold queue, no busy signal, no dropped overflow, even during a spike.
Scales instantly, no hiring
Volume triples for a campaign or a season? Capacity is there the same second. No recruiting, onboarding, or scheduling to absorb the surge.
Qualifies and routes on your rules
Each caller is greeted, screened, and sent where they belong — booked, transferred to the right human, or handled end-to-end by the agent.
Bilingual English + Spanish
One agent covers both languages on the same call, detected automatically. Built by a former U.S. Air Force Spanish Linguist — not a bolt-on translation layer.
Per-minute pricing, zero seats
You pay for talk time from around $0.07/minute — no per-agent license, no minimum headcount, no idle-time cost when the phones are quiet.
Every call logged and summarized
Full transcript, outcome, and caller details are captured for every call and pushed to your CRM or inbox — so nothing is lost between shifts.
Frequently asked
An AI call center is an inbound phone operation run by voice AI instead of human agents. It answers unlimited calls at once, greets and qualifies each caller, and books, routes, or resolves the call — 24/7, without the hiring, training, and scheduling a staffed center requires.
It’s priced per minute of talk time, starting around $0.07/minute, with no per-seat license or minimum headcount. A staffed call center bills per agent per hour whether or not the phones are ringing, which is why AI is dramatically cheaper at variable volume.
Yes — that’s its core advantage. The AI answers unlimited simultaneous calls, so there’s no hold queue or busy signal at peak, and capacity scales the instant volume rises. You never have to staff ahead of a spike.
Not necessarily. Many businesses use the AI to handle every inbound call first, then warm-transfer the ones that need a person to a live team. It removes the repetitive, high-volume load so your humans focus on the calls that truly need them.
Yes. The agent detects English or Spanish per caller and handles the entire call in that language on the same line — no second team, no separate queue. The bilingual routing was designed by a former U.S. Air Force Spanish Linguist.
Most businesses are live in about 2–3 weeks. Setup covers call-flow design, routing rules, phone-provider connection, and bilingual prompt tuning, all configured with you before the first live call is answered.
Related
Want this running in your firm?
Book a 30-minute demo. We’ll review your intake workflow and stand up a pilot — typically live within 2–3 weeks.